Download the
Healthy 365
app today!
Here's a list of resources to help you get started. You may find your answers in our HPB fitness tracker frequently asked questions or follow our easy step-by-step guides for a smoother experience.
Frequently Asked Questions (FAQs)
Step-by-Step Guides
- How to collect your HPB fitness tracker
- How to exchange your HPB fitness tracker
- How to pair and sync your HPB fitness tracker
- How to pair and sync to other fitness tracking sources
- How to monitor or track your heart rate using your HPB fitness tracker
- How to measure your blood oxygen levels (SpO2) using your HPB fitness tracker
Need help troubleshooting issues between the Healthy 365 app and your tracking device?
You are eligible for a 1-for-1 HPB fitness tracker exchange if you have a faulty HPB fitness tracker and it is within the 1-year warranty period*.
To check the warranty period of your HPB fitness tracker, launch your Healthy 365 app and go to “Profile” > “My Fitness Tracker”.
Make an appointment via Healthy 365 app to do a 1-for-1 exchange at the following HPB appointed centres:
Ang Mo Kio Central Post Office
Blk 727 Ang Mo Kio Ave 6 #01-4246, Singapore 560727
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Bedok Central Post Office
Blk 218 Bedok North St.1 #01-49, Singapore 460218
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Bukit Batok Central Post Office
1 Bukit Batok Central Link #05-09 West Mall, Singapore 658713
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Harbourfront Centre Post Office
1 Maritime Square #03-22 HarbourFront Centre, Singapore 099253
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Hougang Central Post Office
90 Hougang Avenue 10 #04-15A Hougang Mall, Singapore 538766
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
*All HPB fitness trackers have a warranty period of 1 year from the collection date and 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment. Warranties for HPB fitness trackers are only guaranteed against manufacturer’s defects and do not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage, and screen cracks shall not be covered. Please refer to the user guide provided in the HPB fitness tracker box for the full information.
HOW YOU CAN EXCHANGE YOUR HPB TRACKER
When attending the appointment to exchange your HPB fitness tracker, do ensure that you bring along:
-
Your mobile device with the Healthy 365 app installed (you will need to present your Healthy 365 QR code)
-
Your appointment confirmation SMS or email for verification
-
Your faulty HPB fitness tracker
HOW OTHERS CAN EXCHANGE YOUR HPB TRACKERS ON YOUR BEHALF
If you are appointing someone (i.e. a proxy) to exchange your faulty HPB fitness tracker on your behalf, do ensure that the proxy brings along:
-
Your Healthy 365 QR code which was shared to them
-
Your appointment confirmation SMS or email for verification
-
Your faulty HPB fitness tracker
-
Their mobile device with the Healthy 365 app installed (the proxy will need to present their Healthy 365 QR code)
Check out our guide on how to exchange your HPB fitness tracker for more information.
NOTE: The exchange of HPB fitness tracker at HPB appointed centres are strictly by appointment only, and subject to assessment of your faulty HPB fitness tracker.
Here's a list of resources to help you get started. Follow these easy step-by-step guides for a smoother experience.
Frequently Asked Questions (FAQs)
Step-by-Step Guides
- How to collect your HPB fitness tracker
- How to exchange your HPB fitness tracker
- How to pair and sync your HPB fitness tracker
- How to pair and sync to other fitness tracking sources
- How to monitor or track your heart rate using your HPB fitness tracker
- How to measure your blood oxygen levels (SpO2) using your HPB fitness tracker
Need help troubleshooting between the Healthy 365 app and your tracking device?
You are eligible for a 1-for-1 HPB fitness tracker exchange if you have a faulty HPB fitness tracker and it is within the 1-year warranty period*.
To check the warranty period of your HPB fitness tracker, launch your Healthy 365 app and go to “Profile” > “My Fitness Tracker”.
Make an appointment via Healthy 365 app to do a 1-for-1 exchange at the following HPB-appointed centres:
Ang Mo Kio Central Post Office
Blk 727 Ang Mo Kio Ave 6 #01-4246, Singapore 560727
Monday- Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Bedok Central Post Office
Blk 218 Bedok North St.1 #01-49, Singapore 460218
Monday - Friday:10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Bukit Batok Central Post Office
1 Bukit Batok Central Link #05-09 West Mall, Singapore 658713
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Harbourfront Centre Post Office
1 Maritime Square #03-22 HarbourFront Centre, Singapore 099253
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Hougang Central Post Office
90 Hougang Avenue 10 #04-15A Hougang Mall, Singapore 538766
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
*All HPB fitness trackers have a warranty period of 1 year from the collection date and 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment. Warranties for HPB fitness trackers are only guaranteed against manufacturer’s defects and do not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage, and screen cracks shall not be covered. Please refer to the user guide provided in the HPB fitness tracker box for the full information.
HOW YOU CAN EXCHANGE YOUR HPB TRACKER
When attending the appointment to exchange your HPB fitness tracker, do ensure that you bring along:
-
Your mobile device with the Healthy 365 app installed (you will need to show your Healthy 365 QR code)
-
Your appointment confirmation SMS or email for verification
-
Your faulty HPB fitness tracker
HOW OTHERS CAN EXCHANGE YOUR HPB TRACKERS ON YOUR BEHALF
If you are appointing someone (i.e. a proxy) to exchange your faulty HPB fitness tracker on your behalf, do ensure that the proxy brings along:
-
Their mobile device with the Healthy 365 app installed (they will need to show your Healthy 365 QR code which was shared to them)
-
Your appointment confirmation SMS or email for verification
-
Your faulty HPB fitness tracker
Check out our guide on how to exchange your HPB fitness tracker for more information.
NOTE: The exchange of HPB fitness tracker at HPB appointed centres are strictly by appointment only, and subject to assessment of your faulty HPB fitness tracker.
Here's a list of resources to help you get started. Follow these easy step-by-step guides for a smoother experience.
Frequently Asked Questions (FAQs)
Step-by-Step Guides
- How to collect your HPB fitness tracker
- How to exchange your HPB fitness tracker
- How to pair and sync your HPB fitness tracker
- How to pair and sync to other fitness tracking sources
- How to monitor or track your heart rate using your HPB fitness tracker
- How to measure your blood oxygen levels (SpO2) using your HPB fitness tracker
Need help troubleshooting between the Healthy 365 app and your tracking device?
You are eligible for a 1-for-1 HPB fitness tracker exchange if you have a faulty HPB fitness tracker and it is within the 1-year warranty period*.
To check the warranty period of your HPB fitness tracker, launch your Healthy 365 app and go to “Profile” > “My Fitness Tracker”.
Make an appointment via Healthy 365 app to do a 1-for-1 exchange at the following HPB-appointed centres:
Ang Mo Kio Central Post Office
Blk 727 Ang Mo Kio Ave 6 #01-4246, Singapore 560727
Monday- Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Bedok Central Post Office
Blk 218 Bedok North St.1 #01-49, Singapore 460218
Monday - Friday:10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Bukit Batok Central Post Office
1 Bukit Batok Central Link #05-09 West Mall, Singapore 658713
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Harbourfront Centre Post Office
1 Maritime Square #03-22 HarbourFront Centre, Singapore 099253
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Hougang Central Post Office
90 Hougang Avenue 10 #04-15A Hougang Mall, Singapore 538766
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
*All HPB fitness trackers have a warranty period of 1 year from the collection date and 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment. Warranties for HPB fitness trackers are only guaranteed against manufacturer’s defects and do not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage, and screen cracks shall not be covered. Please refer to the user guide provided in the HPB fitness tracker box for the full information.
HOW YOU CAN EXCHANGE YOUR HPB TRACKER
When attending the appointment to exchange your HPB fitness tracker, do ensure that you bring along:
-
Your mobile device with the Healthy 365 app installed (you will need to show your Healthy 365 QR code)
-
Your appointment confirmation SMS or email for verification
-
Your faulty HPB fitness tracker
HOW OTHERS CAN EXCHANGE YOUR HPB TRACKERS ON YOUR BEHALF
If you are appointing someone (i.e. a proxy) to exchange your faulty HPB fitness tracker on your behalf, do ensure that the proxy brings along:
-
Their mobile device with the Healthy 365 app installed (they will need to show your Healthy 365 QR code which was shared to them)
-
Your appointment confirmation SMS or email for verification
-
Your faulty HPB fitness tracker
Check out our guide on how to exchange your HPB fitness tracker for more information.
NOTE: The exchange of HPB fitness tracker at HPB appointed centres are strictly by appointment only, and subject to assessment of your faulty HPB fitness tracker.
Here's a list of resources to help you get started. Follow these easy step-by-step guides for a smoother experience.
Frequently Asked Questions (FAQs)
Step-by-Step Guides
- How to collect your HPB fitness tracker
- How to exchange your HPB fitness tracker
- How to pair and sync your HPB fitness tracker
- How to pair and sync to other fitness tracking sources
- How to monitor or track your heart rate using your HPB fitness tracker
- How to measure your blood oxygen levels (SpO2) using your HPB fitness tracker
Need help troubleshooting between the Healthy 365 app and your tracking device?
You are eligible for a 1-for-1 HPB fitness tracker exchange if you have a faulty HPB fitness tracker and it is within the 1-year warranty period*.
To check the warranty period of your HPB fitness tracker, launch your Healthy 365 app and go to “Profile” > “My Fitness Tracker”.
Make an appointment via Healthy 365 app to do a 1-for-1 exchange at the following HPB-appointed centres:
Ang Mo Kio Central Post Office
Blk 727 Ang Mo Kio Ave 6 #01-4246, Singapore 560727
Monday- Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Bedok Central Post Office
Blk 218 Bedok North St.1 #01-49, Singapore 460218
Monday - Friday:10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Bukit Batok Central Post Office
1 Bukit Batok Central Link #05-09 West Mall, Singapore 658713
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Harbourfront Centre Post Office
1 Maritime Square #03-22 HarbourFront Centre, Singapore 099253
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
Hougang Central Post Office
90 Hougang Avenue 10 #04-15A Hougang Mall, Singapore 538766
Monday - Friday: 10:30 - 19:00, Saturday: 10:30 - 14:00, Sunday/Holiday: Closed
*All HPB fitness trackers have a warranty period of 1 year from the collection date and 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment. Warranties for HPB fitness trackers are only guaranteed against manufacturer’s defects and do not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage, and screen cracks shall not be covered. Please refer to the user guide provided in the HPB fitness tracker box for the full information.
HOW YOU CAN EXCHANGE YOUR HPB TRACKER
When attending the appointment to exchange your HPB fitness tracker, do ensure that you bring along:
-
Your mobile device with the Healthy 365 app installed (you will need to show your Healthy 365 QR code)
-
Your appointment confirmation SMS or email for verification
-
Your faulty HPB fitness tracker
HOW OTHERS CAN EXCHANGE YOUR HPB TRACKERS ON YOUR BEHALF
If you are appointing someone (i.e. a proxy) to exchange your faulty HPB fitness tracker on your behalf, do ensure that the proxy brings along:
-
Their mobile device with the Healthy 365 app installed (they will need to show your Healthy 365 QR code which was shared to them)
-
Your appointment confirmation SMS or email for verification
-
Your faulty HPB fitness tracker
Check out our guide on how to exchange your HPB fitness tracker for more information.
NOTE: The exchange of HPB fitness tracker at HPB appointed centres are strictly by appointment only, and subject to assessment of your faulty HPB fitness tracker.
