National Steps Challenge™

Here’s everything you need to know about the programme.

From 1 October 2024, the National Steps Challenge™ is transforming - keep your Healthy 365 app notifications on for more updates!

Experience a new set of exciting features and milestone-based challenges on the Healthy 365 app, specially designed to support you in achieving the recommended activity levels as you embrace a healthier lifestyle. Update and launch your Healthy 365 app on 1 October 2024 and tap "Sync Now" before clocking any activity for the day to get started on the new milestone-based challenges!
Eligible Healthy 365 users can now collect your free HPB fitness tracker at self-service vending machines conveniently located across the island! Click here to find out more.

HPB fitness tracker collection and exchange are also available at HPB appointed centres. For more details, click here.
Need a little guidance? Here’s a curated list of resources to help you get started and have a smoother experience.
Support Information

HOW-TO-GUIDES

FOLLOW THESE EASY STEP-BY-STEP GUIDES
English   |   华文   |   Bahasa Melayu   |   தமிழ்
Follow these easy step-by-step guides below:
HOW TO BOOK AN APPOINTMENT FOR HPB FITNESS TRACKER COLLECTION
Follow these steps to book, change, or cancel an appointment to collect your free HPB fitness tracker
HOW TO JOIN AND START USING YOUR HPB FITNESS TRACKER
Learn how to sign up for the National Steps Challenge™ and pair your HPB fitness tracker.
How to pair HPB fitness tracker and other compatible fitness tracking devices/mobile apps?
Learn how to pair your new HPB fitness tracker, or other compatible fitness tracking devices/apps to the Healthy 365 app and start earning rewards with every move!

How to use your HPB fitness tracker
Learn how to use your HPB fitness tracker and explore its new features like Workout Mode and Blood Oxygen (SpO 2) Measurement!
HOW TO BOOK AN EVENT
5 easy steps to book a workout class using the Healthy 365 app.
HOW TO REDEEM REWARDS
Learn how you can redeem your Healthpoints for rewards, use your e-Vouchers, and set up auto-redemption.
TROUBLESHOOTING GUIDES

TROUBLESHOOTING GUIDES

Need help troubleshooting between Healthy 365 app and your tracking device?

HPB FITNESS TRACKER COLLECTION

HPB FITNESS TRACKER EXCHANGE

You are eligible for a 1-for-1 HPB fitness tracker exchange if:

1) You have a faulty Axtro Fit 2 and Tempo 3C HPB fitness tracker. No warranty validity check is required.

2) You have a faulty Axtro Fit 3, Tempo 4C or Tempo 5C HPB fitness tracker and it is still within the 1-year warranty period.

2) You have a faulty HPB fitness tracker from Season 6* and it’s still within the 1-year warranty.


Make an appointment via Healthy 365 app to do a 1-for-1 exchange at our Customer Care Centres. Alternatively, you may visit our Authorised Service Providers to buy or exchange your faulty fitness trackers.

^All HPB fitness trackers have a warranty period of 1 year from collection date. Warranty for the HPB fitness tracker is only guaranteed against manufacturer's defects. 1-to-1 exchange of faulty HPB fitness trackers will be subject to assessment by the staff. The warranty does not cover straps, wear and tear, excessive abuse or misuse and damage arising from failure to follow instructions relating to product use. Decreased battery life due to constant over charging, scratches, breakage and screen cracks shall not be covered. Please refer to user guide for full information.
CUSTOMER CARE CENTRES

CUSTOMER CARE CENTRES

[Lunar New Year Period Operating Hours] Our Customer Care Centres will operate from 11am – 9pm on 31 Jan 2022, but will be closed from 1 to 2 Feb 2022. Normal operating hours will resume from 3 Feb 2022.

Need more assistance? Make an appointment and visit any of our customer care centres for in-person support to resolve your National Steps Challenge™ or HPB fitness tracker-related issues.

In line with MOH’s advisory, only vaccinated persons are allowed to enter shopping malls.

Please note that customer care centres located within shopping malls are subjected to this measure.
NATIONAL STEPS CHALLENGE™ CUSTOMER CARE CENTRES
Changi City Point Genix
5 Changi Business Park Central 1,
#02-06 Singapore 486038
Daily: 11.00am to 9.00pm
Jubilee Square Genix
61 Ang Mo Kio Ave 8
#01-17 Singapore 569814
Daily: 11.00am to 9.00pm
The CentrePoint Genix
176 Orchard Road, #03-05,
Singapore 238843
Daily: 11.00am to 9.00pm
Jurong East Genix
17A Jurong Gateway Road (Jurong East Bus Interchange),
#01-21 Singapore 608513
Daily: 11.00am to 9.00pm
AUTHORISED SERVICE PROVIDERS

AUTHORISED SERVICE PROVIDERS

[Lunar New Year Period Operating Hours]

  • AXTRO Sports:
    31 Jan to 2 Feb 2022: Closed

  • Oui Click Singapore:
    31 Jan 2022: 11am – 3pm
    1 to 3 Feb 2022: Closed

You can purchase a HPB fitness tracker at our Authorised Service Providers’ outlet listed below. These locations only do exchange of faulty trackers that have been purchased and are currently under warranty.

For HPB-issued fitness trackers that require technical support, check out our self-help resources here. Else, you can make an appointment with our National Steps Challenge™ Customer Care Centre for in-person support.
Tracker Model Authorised Service Provider's Outlets
Axtro Fit 3*

Axtro Fit 3
*Comes with sleep duration tracking function

AXTRO Sports

Axtro Fit trackers and accessories are available for sale at this outlet.

Location Operating Hours
AXTRO Sports
10 Ubi Crescent
#03-22 Lobby B (Ubi Techpark)
Singapore 408564
Tel: 6323 9268
Mon - Fri: 9.00am to 6.00pm
Closed on Weekends & Public Holidays
Online Store
https://www.axtrosports.com/axtro-fit-3/
[Starting 3 Feb 2022]
10 Ubi Crescent
#03-22 Lobby B (Ubi Techpark)
Singapore 408564
Tel: 6323 9268

Operating Hours: Mon - Fri: 9.00am to 6.00pm
Closed on Weekends & Public Holidays

Tempo 4C*

Tempo 4C
Tempo 5C*

Tempo 4C
*Comes with sleep duration tracking function

Oui Click Singapore

Tempo trackers and accessories are available for sale at this outlet.

Location
Operating Hours
Oui Click Singapore
CT Hub 2
114 Lavender St, #10-84
Singapore 338729
Tel: 6280 6022 / 6280 6027
Mon – Fri:
9.30am to 6.30pm
Online Store
http://actxa.com/nationalstepschallenge/
Back to Top